Client Services Officer

• Part - Time (0.6 FTE), and casual roles until December 2025
• Work for a multi-award-winning iconic community health organisation
• Generous salary packaging options to reduce your cohealth taxable income

So why cohealth?

cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. Named Premier's Health Service of the Year (Primary) and the Supporting LGBTIQ+ Health Service at the Victorian Public Healthcare Awards, cohealth's 1000 staff demonstrate courage, leadership, innovation, and agility in their commitment to providing inclusive and culturally safe health services that protect the human rights of all people of all gender identities, sexualities, ages, cultural and linguistic backgrounds, faiths, and abilities.

Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. Our aim is for everyone to thrive in their role. Please click here to find out more.

About the role

The Client Service Officer (CSO) is the first point of contact for most clients who access care at cohealth and are responsible for client reception, registration, arranging client appointments, data entry and other associated functions. The primary role of the CSO is to address all enquiries, whether in person or by telephone, and provide practical and administrative support to Oral Health, Medical and Allied Health staff of the service.

Please refer to the Position Description for more information.

Your duties include:

• Promptly respond to enquiries from clients and visitors whether face to face or by telephone in a professional and courteous manner. Respect language differences, cultural beliefs and practices
• Receive and account for all clients who present to the Centre, ensuring that clients are eligible for the Programs and have completed the required documentation prior to their appointments
• Liaise with other cohealth sites and public agencies to facilitate client care
• Supervise the waiting area, including the monitoring of waiting times

What cohealth offers:

• Exciting Parental leave benefits
  • cohealth offers primary carers 14 weeks paid parental leave upon completion of only 6 months of continuous service
  • Eligible co-workers will continue to receive superannuation on unpaid parental leave as well
• Salary packaging to suit you - tax free amount of up to $15,900 p.a (mortgage, rent, or credit cards) and a further $2,650 p.a (meal, entertainment expenses and holiday accommodation) alongside generous reward programs from our salary packaging providers. Find out more on salary packaging here: https://www.ato.gov.au/Individuals/Jobs-and-employment-types/Working-as-an-employee/Salary-sacrificing-for-employees/
• Novated Leasing available
• Counselling services for you and your immediate family through our EAP-Access provider, and mindfulness, resilience, and wellbeing programs
• We offer inclusion, equality, and opportunity in a workplace where making a difference counts (based on our guiding principles and values)

Our ideal candidate:

• Experience with face-to-face customer service
• Enjoys assisting clients such as people with disabilities and people from culturally and linguistically diverse backgrounds, throughout their journey with cohealth
• Enjoys working within a dynamic, fast paced team environment
• Basic understanding of accounting systems and procedures such as accounts payable and receivable, petty cash management, ordering equipment, invoicing and Medicare payment systems

All appointments are made subject to a satisfactory Police Check, a Working With Children Check (WWCC), complete a Pre-Employment Declaration Form, evidence of legal rights to work in Australia, and evidence of vaccination against COVID-19 (3 doses).

Successful applicants will be required to provide evidence of immunisation assessment including Influenza within 12 weeks of commencement [B]. This is in accordance with the Victorian Minister of Health Mandatory Vaccination Orders for COVID-19 and legislated requirement for influenza vaccination.

Application Process

Click on apply now to be directed to our careers page. You will be asked to upload your CV/ resume and Cover Letter. We will be conducting interviews for this role as applications are received. This campaign will close on the mentioned date at 10.00 PM. If you have any questions regarding this role, please contact Amina Tran Amina.Tran@cohealth.org.au